Return and Refund Policy for Bhagwati Jewels

Effective Date: 26/01/2025

Thank you for shopping at Bhagwati Jewels. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help with our return and refund process.

1. Return Policy

At Bhagwati Jewels, we accept returns under the following conditions:

  • Eligibility for Returns:
    Returns are accepted within 30 days from the date of purchase or delivery. The item must be in new, unused, and undamaged condition with all original tags and packaging intact.

  • Non-returnable Items:
    The following items are non-returnable:

    • Custom or personalized jewelry
    • Sale or clearance items
    • Items that have been used or altered

  • Return Process:
    To initiate a return, please contact our customer service team at bhagwatijewels01@gmail.com with your order number and reason for return. We will provide you with a Return Authorization and instructions on how to return the product.

2. Refund Policy

We offer refunds for returned items under the following conditions:

  • Full Refund:
    A full refund will be issued if the item is returned in its original, unused condition and meets all return criteria. Refunds will be processed back to your original payment method.

  • Partial Refund:
    A partial refund may be issued if the returned item shows signs of use, damage, or missing parts that were not previously indicated. This will be determined upon inspection of the returned item.

  • Refund Processing Time:
    Once we receive the returned item, we will inspect it and process your refund. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

3. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or design, please follow the return process and place a new order for the desired item.

4. Return Shipping Costs

  • If the item is defective or incorrect:
    We will cover the cost of return shipping. Please contact us at bhagwatijewels01@gmail.com for a pre-paid return shipping label.

  • If the return is not due to a defect or error on our part:
    The customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.

5. Cancellations

You can cancel an order within 24 hours of placing it, provided the order has not yet been shipped. Please contact us immediately at [Insert Contact Email] if you wish to cancel your order.

Once an order is shipped, it cannot be canceled.

6. Damaged or Defective Items

If you receive a defective or damaged item, please contact us within 7 days of receiving the item. We will either offer a replacement or issue a full refund.

To help us resolve the issue quickly, please include:

  • A photo of the damaged or defective item
  • A photo of the packaging (if the damage is shipping-related)

7. Shipping Costs for Returns

Shipping charges are non-refundable unless the return is due to our mistake (e.g., you received the wrong item or a defective product). You are responsible for the cost of return shipping unless the return is the result of our error.

8. How to Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

  • Bhagwati Jewels
    Email: bhagwatijewels01@gmail.com
    Phone: +91 76000 10207
    Address: As per website Footer Address

We are here to assist you and ensure a smooth return process.